Shipping policy

Shipping Policy

This policy applies to orders placed with WELL-MAX (U.K.) LIMITED through well-max.uk.

Order processing

Orders are processed during normal business days, excluding weekends and bank holidays.

We will contact you if there is a stock issue, address issue, payment issue, or delay affecting your order.

Delivery areas

We currently deliver to addresses in the United Kingdom.

If you need delivery outside the UK, contact us at sales@well-max.uk before placing an order.

Delivery costs

Delivery costs are shown at checkout before you place your order. The cost may depend on the delivery method, destination, order value, product size, or product weight.

Delivery times

Estimated delivery times are shown at checkout or in your order confirmation.

Unless we agree otherwise with you, we will deliver goods within 30 days of accepting your order.

Delivery address

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details.

Missed or failed delivery

If a delivery is missed, refused, or returned to us because the address was incorrect or the parcel was not collected, we may need to charge an additional delivery cost to resend the order.

Damaged deliveries

If your order arrives damaged, contact us as soon as possible at sales@well-max.uk with your order number and photos of the packaging and item.

Lost deliveries

If your order has not arrived within the expected delivery time, contact us at sales@well-max.uk and we will investigate with the courier.

Contact

WELL-MAX (U.K.) LIMITED
Email: sales@well-max.uk
Company number: 12715128
VAT number: 361645789